{"id":3725,"date":"2025-01-15T10:55:14","date_gmt":"2025-01-15T16:55:14","guid":{"rendered":"https:\/\/hotellosrios.com\/webhotel\/policies\/"},"modified":"2025-04-08T06:33:31","modified_gmt":"2025-04-08T12:33:31","slug":"policies","status":"publish","type":"page","link":"https:\/\/hotellosrios.com\/webhotel\/en\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"\t\t
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CANCELLATION AND REFUND POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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RESERVATIONS<\/b><\/b><\/p>\n

Reservations at our hotel can be made online at www.hotellosrios.com,<\/a> by phone at (506) 2716-6965, via WhatsApp at +506 8301-1850, or by email at. recepcion@hotellosrios.com<\/b><\/span>.<\/p>\n

Reservations will be considered confirmed only with a deposit of 50% of the total amount of the stay. 50% of the total amount of the stay<\/b><\/span>. Proof of payment must be sent to the corresponding email for confirmation. <\/p>\n

Reservation requests are handled on an individual basis and are not automatically are not processed automatically<\/b><\/span>with a response time of up to 2 business days.<\/b><\/span>.<\/p>\n

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CHECK-IN POLICY<\/b><\/b><\/p>\n

-All guests must be 18 years of age or older and present an original identification document confirming the reservation details.<\/p>\n

At check-in, room keys will be handed over and must be kept in good condition. In case of loss, an additional charge will be applied as established in the internal regulations. <\/p>\n

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GENERAL POLICIES<\/b><\/b><\/p>\n

–Pets are not allowed.<\/b><\/span> Only service animals duly certified according to current legislation are accepted. If a guest introduces a pet without authorization, he\/she will be charged a penalty of $250<\/b><\/span>in addition to any charges for damage or compensation to other guests. <\/p>\n

– <\/span>Check-in time:<\/b> 2:00 p.m.<\/span><\/p>\n

Check-out time:<\/b> 12:00 a.m.<\/span><\/p>\n

Late check-out charges:<\/p>\n

-\u20a18,500 before 3:00 p.m.<\/p>\n

-\u20a112,000 by 5:00 p.m. (subject to availability)<\/p>\n

-After 5:00 p.m., a full night will be charged (subject to availability).<\/p>\n

–Unregistered visitors are not allowed<\/b><\/span> visitors are not allowed. If a guest wishes to receive visitors, he\/she must pay the corresponding fee as an additional guest or, failing that, the visitor may be served only in the restaurant with mandatory consumption. <\/p>\n

-Forgotten objects will be stored for a maximum period of 30 days. 30 days<\/b><\/span>. After this period, they will be discarded. <\/p>\n

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CANCELLATION AND REFUND POLICY<\/b><\/b><\/p>\n

No cancellations or modifications of reservations are allowed within 48 hours prior to arrival. 48 hours prior to arrival<\/b><\/span>without exception. This includes late arrivals, early departures or flight delays. <\/p>\n

Our obligations end once the reservation is cancelled. <\/span>We are not obligated to reimburse for lost nights or cancellation fees.<\/b><\/b><\/p>\n

These conditions are governed by the current legislation of the Republic of Costa Rica. Republic of Costa Rica<\/b><\/span>.<\/p>\n

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SMOKING POLICY<\/b><\/b><\/p>\n

In compliance with the General Law for the Control of Tobacco and its Harmful Effects on Health, No. 9028, and the General Law for the Control of Tobacco and its Harmful Effects on Health, No. 9028<\/b><\/span>and the Law No. 10066<\/b><\/span>which prohibits the use of Electronic Nicotine Delivery Systems (ENDS) and similar devices, smoking or vaping is strictly prohibited. smoking or vaping is strictly prohibited<\/b><\/span> inside the rooms, external terraces and common areas of the hotel.<\/p>\n

Failure to comply with this policy will result in a fine of $150 USD. fine of $150 USD<\/b><\/span>.<\/p>\n

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PARKING POLICY<\/b><\/b><\/p>\n

-The parking lot is exclusively for registered guests.<\/b><\/span> registered.<\/p>\n

-Vehicles should be parked only in designated spaces.<\/p>\n

– <\/span>The establishment is not responsible<\/b> for damages caused by third parties.<\/span><\/p>\n

-Each guest is entitled to a parking space<\/b><\/span>. Additional spaces are subject to availability. <\/p>\n

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HOST BEHAVIOR<\/b><\/b><\/p>\n

The guest acknowledges that the hotel is located in a family community and agrees to respect the moral principles and rules of coexistence.<\/p>\n

You must avoid any conduct that disturbs the tranquility of other guests. It is expressly forbidden: <\/p>\n

-Drunkenness or disruptive behavior in common areas<\/p>\n

-Loud music outside established hours<\/p>\n

-Inappropriate affective manifestations in public spaces<\/p>\n

-Immoral acts that generate discomfort to third parties.<\/p>\n

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SERIOUS MISDEMEANORS<\/b><\/b><\/p>\n

The management reserves the absolute right to absolute right to evict any guest in the following cases<\/b><\/span> in the following cases:<\/p>\n

-Possession or consumption of illegal substances<\/p>\n

-Participation in or facilitation of acts of prostitution, including minors<\/p>\n

-Physical aggressions to hotel staff or to other guests<\/p>\n

In the event of any serious misconduct, the reservation will be cancelled without refund and the guest must leave the premises immediately. leave the facilities immediately.<\/b><\/b><\/span><\/p>\n

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DAMAGE AND LOSS POLICY<\/b><\/b><\/p>\n

The guest will be responsible for for all damages or losses<\/b><\/span> caused by him or his group during the stay.<\/p>\n

The corresponding payment must be made before check-out<\/b><\/span>. The amount will depend on the extent of the damage and will be specified according to the internal regulations. <\/p>\n

In the event of non-payment, the guest will be liable for any legal claims, including reimbursement of legal or administrative expenses<\/b><\/span> necessary for the recovery of damages.<\/p>\n

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QUIET HOURS POLICY<\/b><\/b><\/p>\n

The hours established for the respect of rest are from 10:00 p.m. to 7:00 a.m.<\/b><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

CANCELLATION AND REFUND POLICY RESERVATIONS Reservations at our hotel can be made online at www.hotellosrios.com, by phone at (506) 2716-6965, via WhatsApp at +506 8301-1850, or by email at. recepcion@hotellosrios.com. Reservations will be considered confirmed only with a deposit of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3725","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hotellosrios.com\/webhotel\/en\/wp-json\/wp\/v2\/pages\/3725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotellosrios.com\/webhotel\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotellosrios.com\/webhotel\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotellosrios.com\/webhotel\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotellosrios.com\/webhotel\/en\/wp-json\/wp\/v2\/comments?post=3725"}],"version-history":[{"count":3,"href":"https:\/\/hotellosrios.com\/webhotel\/en\/wp-json\/wp\/v2\/pages\/3725\/revisions"}],"predecessor-version":[{"id":3728,"href":"https:\/\/hotellosrios.com\/webhotel\/en\/wp-json\/wp\/v2\/pages\/3725\/revisions\/3728"}],"wp:attachment":[{"href":"https:\/\/hotellosrios.com\/webhotel\/en\/wp-json\/wp\/v2\/media?parent=3725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}